Smart Leadership with Mark Miller of Chick-fil-A

4 Ways Leaders Can Scale Their Impact   Being something of a foodie myself, of course I started my chat with Mark Miller, Chick-fil-A Vice President of High-Performance Leadership, by asking, “What’s the secret ingredient in your chicken?”   “Chick-fil-A’s secret ingredient is hospitality.” – Mark Miller     Honestly, I was hoping for an […]

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How New-to-Role Executives Can Thrive

Executive coach Emily Bermes is focused on one thing: helping new-to-role executives succeed. This is important because more than 50% of new executives fail within 18 months. Armed with the right information, tactics, and strategies, this number can fall dramatically. In her new book, Bombproof: A Field Proven Guide for the New-to-Role Executive, she provides […]

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5 Mistakes Every Business Owner Makes

All leaders are vulnerable to mistakes. In fact, you may be in the middle of a mistake right now—and you might not even realize it. But how are you supposed to know what those are? And what can you do to avoid them?  

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Where you are right now…

I never wanted to be a vice principal.   But within a day of being on the job, I loved it. I felt I was doing something that I was meant to do and really enjoyed the opportunity.  On the second day, I wanted to be a principal. It was not because my principal wasn’t effective. […]

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How to Transform Negative Attitudes at Work

Learn how to escape the negativity trap.  Mark Twain famously said, “Don’t walk away from negative people… run!” But while that may be reasonable advice for our personal lives, it’s often not going to be possible at work, especially for leaders. We will encounter negative people on our teams; it’s just a fact.   “Don’t […]

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The Quality of Work is the Most Important Element of Any Brand

  When I was a kid, I remember people coming all over the province to visit my parent’s restaurant and have a sandwich they called “The Greek Club.”   Basically, it was a steak, cooked in some secret spices that only my mom and dad knew, in between two pieces of garlic bread. It was simple, […]

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5 Tools for Attracting and Retaining Top Talent

We’re in an unusual time where hiring is really difficult. Recruitment is extremely competitive, and candidates have a lot of options. But once you find the right people, how do you make them want to stay? Hiring and retention are equally and critically important, and neither have ever been more challenging than in this current […]

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How to Make Your Team Change-Capable

Change from the Inside Out Most everyone reading these words will recognize that we are in an incredible period of change. Whether we like it or not, we face nearly constant change individually, organizationally, and even societally. In Change From the Inside Out, Erika Andersen tackles the issue of change, why it’s avoided, and a […]

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3 Communication Fails to Avoid

You have a vision for your business, your team, and your day-to-day workflow. But the more people who are added to the mix, the more likely misunderstandings will happen. No matter how hard you try, things still get lost in translation. It costs time, money, and momentum. Maybe we’re not as good at communicating as […]

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8 Behaviors Defensive Leaders Overuse

We often study leadership behaviors and practices we admire. Just as valuable to me is studying bad bosses and behavior that creates distrust. After all, we learn both from successes and mistakes. We can learn from everyone and every situation, whether it is what to do…or what NOT to do. Diana Jones is a leadership […]

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